Privacy Policy

These terms of service ("Terms", "Agreement") are an agreement between the website ("Website operator", "us", "we" or "our") and you ("User", "you" or "your"). This Agreement sets forth the general terms and conditions of your use of this website and any of its products or services (collectively, "Website" or "Services").

Returns and Cancellations


We hope you’ll love every purchase from our website, but if you change your mind, we allow order cancellations before the order is prepared and, at any event, within a maximum of 14 days from the date of placing the order.

How to cancel your order:

  1. Notify us via email quoting your order details to the following email address: mavroslimassol@hotmail.com

 

  1. Select or quote the items you want to cancel and your reason for cancellation

 

  1. We will email you confirmation of your cancelled order

If the items have been delivered and you are not completely satisfied, you may return the items to us within 14 days from the date you received the items.

  • Condition for return: The product must be unopened, undamaged and unused with all seals, packaging, and shrink-wrap intact and in the same condition you received them. If an item has a security tag attached, it must be returned with the tag in its original position. If you received a return note with your order, please complete the same and attach it to the outside of your package. Any returns that do not meet our policy will not be accepted. Upon receiving the returned product, we will issue a full refund or credit note for the amount paid. This applies to a visual inspection only, not a product trial.
  • Return shipment: We recommend using a recorded delivery service for your protection. Customers are liable for any returns made at their own expense.
  • Return costs: You are responsible for return shipping costs unless the item was delivered in error or is faulty. The item should be securely packaged and returned with a copy of your invoice. The return must reach us within seven working days from the return notification date.
  • Opened items: We can only accept the return of opened items if they are faulty and/or of unsatisfactory quality and/or unfit for their purpose.

Additional Conditions

  • Goods are subject to availability. We reserve the right to cancel the contract if an item is unavailable.
  • Payment and delivery charges are non-refundable unless the items were received faulty and/or of unsatisfactory quality and/or unfit for their purpose.
  • Prices and product specifications are subject to change without notice. Minor variations in specification do not entitle the purchaser to cancel the contract.
  • Claims for flawed and/or defective and/or damaged goods must be made within 24 hours of receipt. Please inspect goods immediately upon delivery and send an email to our Customer Service team comprehensively informing them of the flaw, defect or damage.
  • For product suitability inquiries, please contact the manufacturer.

You have the right to request a refund within 14 calendar days from the date you received the product.

  • Return process: It is recommended to keep your tracking ID when sending items back via GAP Akis Express to ensure we can track your package. You can return the product to Spyrou Kyprianou 82B, 4042, Limassol through any postal service of your choice.
  • Return costs: You are responsible for the return costs.
  • Refund process: Refunds are processed via bank transfer to your original payment method after we receive and inspect the product to confirm it is in its original, unopened condition. Bank transfer fees will be deducted from the refund amount. Refunds can take up to 14 days to show in your account, depending on your payment services provider.
  • Non-refundable fees: Initial shipping is non-refundable. Refunds apply only to the product value.

Refund requests can be emailed to mavroslimassol@hotmail.com along with your order number.